Refund Policy

WARRANTY

Unless otherwise specified, the following warranties apply to all B Seated Global products: Two (2) years on all seating products. One (1) year for all veneer or laminate products. Should the goods prove to be defective within this period, and provided that the damage is not due to the use or misuse of the goods or from fair wear and tear, B Seated Global will at its discretion, replace or repair defective goods at our expense. The ROYAL CATERING AND EVENTS SUPPLIES. warranty will only apply to goods being used for their designed purpose, any alteration to this or modification to the product outside of the original purpose will void all warranties. Any of the products warranted that are misused will void all warranties.

ROYAL CATERING AND EVENTS SUPPLIES reserves the right to see any product in question in person, by a ROYAL CATERING AND EVENTS SUPPLIES representative or professional contractor, at the location the item(s) were in use. Prior to determining a resolution, ROYAL CATERING AND EVENTS SUPPLIES reserves the right to take as much time as necessary during this initial assessment period. Time is required to arrange various 3rd parties needed included but not limited to contractors, laborers or carriers from various locations and with various availabilities.

Defect/returns / change of mind. The customer shall inspect the goods on delivery and shall within 7 days of delivery notify the seller of any alleged defect , shortage,in quantity , damage or failure to comply with the description or quote . The seller shall afford the seller an opportunity to inspect the goods within a reasonable time following delivery Jurisdiction and state where contracts are concluded The jurisdiction will be under the State of NSW and all contracts are concluded at the trading office of ROYAL CATERING AND EVENTS SUPPLIES which is in. 
 

WARRANTY CLAIMS

Warranty claims must quote invoice number and date of purchase and are subject to approval by ROYAL CATERING AND EVENTS SUPPLIES . The Customer is responsible for risk to the goods whilst being returned and the cost of freight for said goods. Where goods are exposed to excessive weather conditions goods need to be either maintained on a regular basis by applying oil in the case of wood products or cover in the case of plastic products ROYAL CATERING AND EVENTS SUPPLIES l cannot be held responsible for any damages resulting from damages.
 

WARRANTY EXCLUSIONS

The warranty does not cover.

• Any failure caused by unreasonable use

• Failure to provide proper care and maintenance

• Normal fading due to light/ sunlight

• Scratching and chipping of paint or timber finishes

• Stain. , discoloring , corrosion and damage caused by contact with chemicals
   

CANCELLATION OF ORDERS

Where ROYAL CATERING AND EVENTS SUPPLIES. agree at the Customers request to cancel an order prior to delivering the goods to the Customer, ROYAL CATERING AND EVENTS SUPPLIES . reserves the right to charge for all costs incurred prior to the cancellation and to charge a cancellation fee of up to 30% of the price of the goods to cover overheads associated with the order. The Customers request must be in writing and prior to the delivery of the goods. Custom orders cannot be cancelled, once the goods have been produced and the customer will be liable for the full price of the goods. If goods are received and do not meet the exact specifications, ROYAL CATERING AND EVENTS SUPPLIES has the right to exchange goods only. Cancellation of any order will incur a 30% cancellation fee once payment has been received. Full amount is applicable if cancellation occurs after production has finished. It is the purchasers responsibility to pay the freight cost incurred for return of all goods.
 

PROPERTY

Property of the goods shall remain with ROYAL CATERING AND EVENTS SUPPLIES until such time as full payment is received. If payment is not received, or if ROYAL CATERING AND EVENTS SUPPLIES believes that the Customer may fail to pay for the goods when payment is due ROYAL CATERING AND EVENTS SUPPLIES may re-take possession of the goods still in the control of the Customer.
 

REFUNDS

Deposits and payments in full will not be refunded and ROYAL CATERING AND EVENTS SUPPLIES reserves the right to correct any goods delivered that do not meet specifications and requirements.